MIS For 120 Dasan call center
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작성일 22-11-11 02:04본문
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MIS For 120 Dasan call center
MIS For 120 Dasan call center
_SLIDE_1_
MIS
For 120 Dasan call center
_SLIDE_2_
Index
Introduction
Problem
Solution
Effect
Conclusion
_SLIDE_3_
Introduction-Current situation
120 Dasan call center
Opened in Seoul, in 2007 by Seoul city hall.
Centralized center used for the purpose of dealing with
a large volume of civil complaints.
Settle a civil complaints through telephone, text message and
home page.
_SLIDE_4_
Introduction-Business system
Citizen
Free service for inquiries
Civil complaints
Advertiser
What(상품내용)
What effect (광고effect)
Which medium(광고매체)
Advertising expense
_SLIDE_5_
Problem
1. 120 Dasan call center Free service for inquiries
Call center is operating at deficit.
Call center does not know changes in revenues and expenses.
2. Counselor arrangement is not efficient
- Call center has the fixed number of counselor.
- Call center has no consideration of Time-based arrangement.
_SLIDE_6_
Problem…(drop)
설명
순서
레포트/기타
MIS,For,Dasan,call,center,기타,레포트
MIS For 120 Dasan call center , MIS For 120 Dasan call center기타레포트 , MIS For Dasan call center
다.